Terms & conditions
General Terms and Conditions
The general terms and conditions of the website www.discoverbrezice.com comply with the Slovenian Consumer Protection Act (ZVPot-UPB2) and international codes for online stores and e-commerce. The manager of the website and domain name www.discoverbrezice.com (hereinafter: discoverbrezice.com) is the public institute Zavod za podjetništvo, turizem in mladino Brežice, Gubčeva 10a, 8250 Brežice, registration number: 1331264000, VAT ID: SI22560343. The institute was entered in the court registryat the District Court in Krškounder the entry number 199800372 on 1 February 1999.
After registration on the website discoverbrezice.com, the visitor receives a username, which is his/her email address, and a password. The username and password unambiguously determine and connect the user with the entered data. Upon registration, the visitor becomes a user and receives purchasing rights.
The general terms and conditions define the operations of discoverbrezice.com, rights and obligations of buyers, and the business relationship between the online store discoverbrezice.com and the buyer.
Gubčeva ulica 10A
E-mail address: firstname.lastname@example.org
Phone: +386 7 620 70 35
Company registration number: 1331264000
VAT identification number: SI 22560343
Bank account: SI56 0120 9603 0307 958
Accessibility of Information
The provider undertakes to always provide to the buyer access to the following information:
- Company’s identity (name and seat, registration number),
- Contact information that enable the user quick and efficient communication (email, telephone),
- Characteristics and descriptions of items,
- Availability of items (each item offered online should be available within a reasonable time),
- Delivery details (method, place, and time of delivery),
- All prices need to be shown clearly and unambiguously, and it needs to be clearly specified if prices contain taxes and postage costs,
- Possibilities and terms of payment,
- Procedure and condition for returning goods,
- Deadlines and conditions for withdrawal,
- Costs of returning goods,
- Complaint procedures.
By confirming the order, the buyer concludes a purchase agreement. The buyer receives a confirmation of the order to his/her email address.
The buyer is responsible for all the data provided in the ordering procedure. The provider is not liable for any delivery mistakes due to an incorrect address.
After purchasing tourist packages, the buyer receives a voucher with a code', which can be cashed in at the service provider within the time period specified by the service provider. The user receives the voucher in electronic form by email. The user or buyer is responsible for the truthfulness and correctness of his/her data. Intentional misuse or malicious orders for third persons without their consent are illegal.
Prohibition of sale to minors
It is not legal for minors to purchase alcohol, which is why the buyer has to be at least 18 years old when placing the order. If that is not the case, the provider immediately withdraws from the agreement. By agreeing with the general terms and conditions, you confirm that you are at least 18 years old.
The Ministry of Health warns that excessive drinking of alcohol harms your health.
Regardless of the payment type, in order to make sure that purchase goes smoothly, carefully check that your information is correct.
The website discoverbrezice.com enables the following payment methods:
- Payment by credit card (MasterCard, Maestro, Visa, American Express): the buyer selects the option 'Payment by credit card' and chooses his/her type of credit card and enters all the information required for payment.
Information on prices and VAT
All prices are in euros and they already include 9,5% or 22% VAT. We are a taxable personfor VAT – VAT ID: SI22560343. The provider reserves the right to change prices. The valid price is the price that was published on the day when the order was placed, i.e. on the day the order was concluded.
Delivery and postage costs
The provider will organise the delivery of the ordered goods within the contractual deadline. Delivery is provided by the contractual partner Pošta Slovenije.
All items that are on stock are dispatched within five working days after receiving your order. We do not dispatch orders on Saturdays, Sundays and on holidays. In case of special requests, please enter them under the notes at the end of your order. Information is also available by email to email@example.com. We sell and deliver exclusively within the Republic of Slovenia. Items that are not on stock will be delivered after a previous arrangement with the buyer.
The price of delivery is 4,00 € for orders under 40,00 €, 2,00 € for orders from 40,00 € to 80,00 €, and free for orders over 80,00 €.
Withdrawal, return of goods, and refund
By placing an order, the buyer confirms that he/she accepts our general terms and conditions. The buyer can withdraw from the order within 14 days after receiving the goods. If the provider cannot supply the ordered goods, the provider can also withdraw from the agreement and notify the buyer by email or phone.
The buyer has the right to inform the provider (firstname.lastname@example.org) within 14 days after accepting the goods that he/she is withdrawing from the agreement, without having to specify a reason. If the buyer start using the goods and then changes his/her mind, he/she loses the right to withdraw from the agreement. The goods need to be returned to the provider within 14 days after informing the provider of the withdrawal from the agreement. The goods need to be returned unharmed, with all labels and stickers intact. Goods shall be returned to the address Zavod za podjetništvo, turizem in mladino Brežice, Gubčeva 10a, 8250 Brežice. The costs of returning the goods shall be covered by the buyer.
In case of purchasing a tourist package, the buyer can withdraw from the agreement if the voucher was not yet used. The package shall be considered as used if the buyer made a reservation of the services and received a confirmation of the reservation by the provider.
In case of tickets, the buyer does not have the right to withdraw from the agreement for leisure services in which the company undertakes to fulfil its obligation on a specific date or within a specified, pursuant to Point 12 of Article 43.č of the Consumer Protection Act. Considering the stated legal exception that the buyer cannot withdraw from purchasing tickets, all orders of tickets are binding. Tickets for events that were purchased on the website discoverbrezice.com and other points of sale of the provider cannot be returned and a refund cannot be demanded, except if the event is cancelled or the date of the event is changed.
If the event is cancelled, the buyer can demand a refund within 14 days after the planned date of the event (email@example.com).
Refund of payments shall be executed as soon as possible, at the latest within 30 days after receiving the notification of the withdrawal from the agreement. The refund shall be made to the buyer’s (personal) bank account provided by the buyer in the notification of the return of goods.
If the package received by the buyer is physically damaged, if there is something missing in the package, or if it is evident that that package was opened, the buyer needs to initiate the complaint procedure at the delivery service. If the buyer receives goods with an error, the buyer shall notify the provider and return the goods to the provider’s address. If the provider determines that the complaint was justifiable, the provider shall send new goods to the buyer at his own expense. However, if the provider determines that the error was caused doe to improper treatment by the buyer, the provider shall send the goods back to the buyer at the buyer’s expense.
The provider shall establish an effective system for handling complaints. The provider shall make every effort to resolve claims as soon as possible and notify the buyer thereof.
The provider shall also make every effort to resolve any disputes in mutual agreement.
Limitation of liability
The provider is not liable for any non-functioning of the website discoverbrezice.com due to a down time of a network operated by a contractual partner,a power outage or other technical disturbances that could temporarily disrupt the use of services on discoverbrezice.com.
The provider shall make every effort to provide up-to-date and correct information on the website discoverbrezice.com. However, there is still a small chance of human error regarding the published characteristics or prices of products. In case of such errors, the provider shall enable the buyer to withdraw from the order of choosing a different product.
Although the provider tries to provide accurate photographs of products sold in the online store, all images need to be considered as symbolic. Photographs do not guarantee the characteristics of products.
After the providers hand the package with the ordered goods to the delivery service, the provider is no longer liable for physical damages, destruction or loss of the package, nor if there are items missing from the package or if it is evident that the package was opened. In these cases, the buyer needs to initiate a complaint procedure with the delivery service provider Pošta Slovenije. In case of a damaged parcel, the buyer shall bring the parcel to the nearest post office in the state as received, without adding or removing anything, and fill in a complaint form. The provider will work together withPošta Slovenije to resolve the complaint as soon as possible.
Users of the website discoverbrezice.com comply with and confirm that they are familiar with the fact that the provider is not liable for the quality of services included in tourist packages nor for any damages that could arise to the users of third persons from the use of these services or goods.
Protection of personal data
The manager of personal data of users of the website discoverbrezice.com is the provider ZPTM Brežice, who is obliged to keep the acquired personal data in accordance with the Personal Data Protection Act and use it exclusively for own needs, implementation of orders (sending information material, offers, vouchers),and other required communication. User data shall not be submitted to unauthorised persons.
The user agrees that the provider can use his/her personal data for communication, ordering or submitting information on the contents of discoverbrezice.com, and on other contents managed by the provider ZPTM Brežice.
The provider collects, manages, and processes the following user data in order to be able to perform the provided services:
- Name and surname;
- Delivery address;
- Name of company or legal person (if the user is a legal person);
- VAT number of legal person (if the user is a legal person);
- Email address (username);
- Password in coded form;
- Contact phone number;
- Country of residence;
- Other data voluntarily entered in forms on the website by the user.
Changes of the general terms and conditions
The provider reserves the right to change the general terms and conditions at any time and without any prior notice.